HOW TOMA SPANISH GOURMET DELIVERIES WORK

Deliveries are one of the biggest challenges for any online store and especially one that offers gourmet produce that needs to be temperature controlled and arrive to you, our customer, in the freshest state possible.

This is our challenge of course and we aim to ensure it never becomes your problem.

We ship within 24 hours of the order being placed so all delivery times are based on the time your order is shipped and cut-off times (see below).

For orders with standard delivery placed after the Thursday delivery cut-off, we may decide to wait until the following Monday to ship. This decision is based on nature of the goods ordered (perishable) and weather and other conditions. If we decide to ship on the Thursday, your order will normally arrive the following Thursday (7 days), whereas a Monday shipment will normally arrive the following Friday (5 days). This avoids your perishable items being in transit for an extra two days although you will probably receive them one day later. 

All times refer to working days only, excluding weekends and public holidays in Madrid & Spain. We also take into account public holidays in Ireland and NI to ensure that your purchase of perishable products is not unnecessarily delayed in transit. There is a list of all public holidays in Madrid and Spain below. 

A note on shipping to the Island of Ireland

At Toma Spanish Gourmet, we provide a seamless experience for our customers across the entire Island of Ireland.

• No Customs or Import Fees: Because we ship direct from Spain (EU), all orders delivered to the Republic of Ireland and Northern Ireland (under the Windsor Framework, 2024) are free from import duties and courier handling fees. The price you see at checkout is the final price.

• Standardised Pricing: We charge the same euro rate for delivery to all 32 counties regardless of what service you choose.

• VAT Treatment: All prices include VAT. For customers in both the Republic of Ireland and Northern Ireland, VAT is regulated by the EU distant selling rules and this is allowed under the Windsor Framework 2024 for Northern Ireland.

Logistics partners

We partner with UPS primarily due to their service coverage and delivery commitments and performance. Sometimes we also other logistics partners when it is more apt to do so. When your order is shipped we will email you with the details of the shipment and logistics partner uesd.

From time to time we offer delivery promotions to signed up members and/or followers on our social media channels. All promotional charges will be clearly displayed during such promotions.