HOW TOMA SPANISH GOURMET DELIVERIES WORK
Deliveries are one of the biggest challenges for any online store and especially one that offers gourmet produce that needs to be temperature controlled and arrive to you, our customer, in the freshest state possible.
This is our challenge of course and we aim to ensure it never becomes your problem.
We usually ship within 24 hours of the order being placed so all delivery times are based on the time your order is shipped.
Exceptions:
-Temperature sensitive products are only shipped Mon-Weds in standard delivery and Mon-Thurs on next day delivery. This is to ensure that perishable produce is not left in storage over weekends.
Full Iberian hams requested for carving take longer. We usually need up to 72 hours to carve and vacuum pack a full ham.
All times refer to working days only, excluding weekends and public holidays in Madrid & Spain. We also take into account public holidays in Ireland and NI to ensure that your purchase of perishable products is not unnecessarily delayed in transit. There is a list of all public holidays in Madrid and Spain below.
Logistics partners
We partner with UPS primarily due to their service coverage and delivery commitments and performance. Sometimes we also use DHL and Fedex when it is more apt to do so.
Our Delivery Rates to Ireland & NI 🇪🇸 → 🇮🇪
| Delivery Option | Order Value | Shipping Charge |
|---|---|---|
| Standard Delivery (3-5 Working Days) | Orders < €150 | €12.95 |
| Orders ≥ €150 | FREE | |
| Next Day Express (Next Working Day) | All Orders | €32.50 |
Important Note: Maximum Weight Limit
To ensure the safe handling and quality of your gourmet products, we enforce a strict maximum weight limit of 19kg per order. If your basket exceeds this weight, you will be prompted to adjust your order before proceeding to checkout. We are working with logistics partners to remove this restriction.
From time to time we offer delivery promotions to signed up members and/or followers on our social media channels.
Spanish Gourmet Deliveries and Costs
Whichever logistics partner we use, we always charge our customers according to the table above. We do not profit from the delivery costs and you will see from the table that we absorb some of the delivery costs based on the value of the order and the weight, including those costs where there is no discount.
Delivery times and details
We offer two delivery services.
- Standard Delivery is 5/7 days, unless there are unforeseen delays due to storms, strikes and other issues outside of the the control of our logistics partners or Toma. 87% of those deliveries actually arrive in 6 or less days from the moment of shipping.
- Next Day Delivery means the end of the following day after the order is shipped subject to weekends and holidays.
Be Wary of Phishing and Other Scams
All costs are paid for at checkout and nothing more is due. If you receive an email, sms or other form of communication asking for further payment then please ignore it. This will not have come from us or any of our partners. It is a common phishing technique so please be wary of it.
Regretfully, Toma cannot accept any liability if our customers fall victim to such a fraudulent activity.
If in doubt, please contact us.
When your order is shipped you will receive a email from our logistics partner with details of the delivery and how you can track it. You will have the option to select a pick up point and should follow the instructions given.
Please note, Toma cannot take responsibility for orders of perishable goods that have suffered because they were not picked up in good time by the customer. Neither, can we take responsibility for orders that are requested to be left outdoors at the delivery address. Please ensure that if requesting a delivery to be left outdoors, there is a place protected from the sun, rain and other weather conditions.
Packaging
This is a critical part of our business offering and we do everything to ensure that your goods arrive in excellent condition.
For temperature sensitive goods, various types of packaging are required depending on the product and external temperatures. Cured meats and charcuterie, for example, have some tolerance to non-refrigerated conditions but are usually packed with frozen gel packs in isothermic bags to help regulate temperature fluctuations on route. This packaging is EU approved for use with food and will cause no harm to your products.
All the packaging can be reused, along with the cooling gels, which just need to be put in the freezer before reuse. Please don’t throw them away. Give them away if you think you won’t ever need them.
Sometimes packaging this involves filling empty space for insulation and breakage prevention. So whilst it may seem that there is unnecessary packaging at times, we can assure you that it is in nobody’s interests to use more packaging than is needed. All our packaging is recyclable and/or reusable.
Madrid & Spain Public Holidays 2025/26
These are days we do not ship. We also close at various periods for holidays during the year. This will be notified on our site. You will still be able to order but information will available before any purchase on when it will be shipped.
2025
January 1st
January 6th
April 17th &18th (Easter)
May 1st & 2nd
July 25th
August 15th
November 1st (Saturday)
December 6th (Saturday)
December 8th
December 25th
(Last deliveries for Christmas will be December 20th)
2026
January 1st
January 6th
April 2nd &3rd (Easter)
May 1st & 2nd
August 15th
October 12th
November 2nd
December 7th
December 8th
December 25th